Legal Assistant

  • LocationPasig City, Philippines

Duties & Responsibilities:

  • Manage large amounts of inbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or
  • alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Monitor Staff calendar to see who is available to take live transfer calls, then transfer specific call as needed

Job Qualifications:

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • Attentive to details

Disclaimer

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