Customer Service and Technical Service Representatives

Overview

We are looking for Customer Service Representatives (CSR) to interact with our valued customers when
they have questions or concerns. We’re looking for a highly skilled call center representative to join our
team, managing a high volume of inbound and outbound calls.

Key Responsibilities

• Responding promptly to customer inquiries.
• Communicating with customers through various channels, including e-mail, text chat and support
  forums.
• Answering mid-level questions and elevating to appropriate internal stakeholders.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support

Skills & Qualifications

• 1-2 years experience as Customer Service Rep in a BPO set up.
• Ability to learn and communicate technical issues
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively

PERKS

✓ WORK FROM HOME
✓ HMO Coverage upon joining the company
✓ 1 FREE HMO Dependent after 6 months
✓ Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave,
Paternity Leave, Solo Parent Leave, and more)
✓ Unused Leave Conversion
✓ Attendance bonus
✓ Annual bonus
✓ Monthly prizes and bonuses!
✓ Up to 30K referral bonus!
✓ Access to free counselling support via STAFFVIRTUAL Mental Wellness

#ChooseSTAFFVIRTUAL #STAFFVIRTUALCareers #jobsearch #nowhiring #opportunities #recruitment #workfromhome 

 

STAFFVIRTUAL is an American business process outsourcing (BPO) company with offices in the Philippines specializing in customer support, back office, and IT outsourcing. We also provide professional employer organization (PEO) or Employer of Record (EOR) solutions. We play a meaningful role in the long-term growth of our client’s businesses by delivering dramatic cost-savings and efficiency improvements.

Know more at https://www.staffvirtual.com/job-roles