L2 Helpdesk Engineer - WORK FROM HOME!

  • LocationFully Remote

L2 Helpdesk Engineer


We are looking for an accountable and proactive L2 Helpdesk Engineer to add to our
growing technical team for providing remote support to all clients at various different
support levels.

Key Responsibilities:

  • Assist with establishing project scope and design workflow solutions for our clients while ensuring client
    satisfaction during the entire process
  • Assist in the creation and vetting of Statements of Work, as well as other pre-sales activities
  • Participate and lead whiteboarding and design sessions with clients
  • Troubleshooting of varied issues in remote desktop environments, virtual servers
  • Design new Windows and Linux virtual environments, with creation of new application servers, SQL
    databases, AD servers and Web Servers.
  • Planning and executing the migration of Windows environments from physical and virtual to virtual
  • Planning and executing O365 migrations
  • Creating and managing tickets, managing IT related alerts and notifications
  • Act as final point of internal escalation

Skills Needed:

  • Excellent knowledge and experience with Windows Server 2008-2019
  • Good knowledge and experience with MS Hyper-V
  • Good knowledge and experience with VMWare ESXi
  • Excellent knowledge and experience with Windows Desktop OS
  • Knowledge of EqualLogic Storage Arrays
  • Excellent knowledge of Windows Remote Desktop Services
  • Dell EMC Compellent (DSM) storage array management
  • Experience working and troubleshooting MS SQL would be an asset
  • Knowledge and experience with PHP and WordPress
  • Knowledge of Managed IT Services concepts
  • Willing to work on a night shift


✓ HMO Coverage upon joining the company
✓ 1 FREE HMO Dependent after 6 months
✓ Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave,
Paternity Leave, Solo Parent Leave, and more)
✓ Unused Leave Conversion
✓ Attendance bonus
✓ Annual bonus
✓ Monthly prizes and bonuses!
✓ Up to 30K referral bonus!
✓ Access to free counselling support via STAFFVIRTUAL Mental Wellness

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STAFFVIRTUAL is an American business process outsourcing (BPO) company with offices in the Philippines specializing in customer support, back office, and IT outsourcing. We also provide professional employer organization (PEO) or Employer of Record (EOR) solutions. We play a meaningful role in the long-term growth of our client’s businesses by delivering dramatic cost-savings and efficiency improvements.

Know more at https://www.staffvirtual.com/job-roles


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