L2 and L3 Systems Engineers

Overview

We are looking to hire Level 2 and 3 Systems Engineers to join our growing team and provide exceptional
support to our clients based in the Long Island and New York City areas. The ideal candidate will be
responsible for administration of our client infrastructure including but not limited to Microsoft 365
environments including configuration, installation, updates and system design. Additionally, responsible for
management and administration of their virtualized Windows environment. Azure, Active Directory, Single
Sign-on, Cloud Identity and Multi-Factor Authentication Networking, Infrastructure and Server tasks and
management.

Key Responsibilities:

Act as an escalation point, for Service Operations where there is a need to escalate to L3 and for problems pertaining to IT technology and with a view to re-engineering.
Lead projects, in conjunction with Senior and Lead engineers overseeing the successful release and
transition of new IT services into support, meeting the team s service acceptance criteria.
Undertake the role of Technical Lead on internal projects applying both significant communications,
organizational and technical skills to achieve successful outcomes.
Strong, hands on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive),
VMware vSphere, and Windows Server/OS.
Extensive technical experience with modern deployment and management technologies – Microsoft
Intune, Microsoft Endpoint Manager, Autopilot, – Subject Matter Expert level
Extensive technical expertise in designing and building virtual working solutions using Microsoft
Windows Virtual Desktops (WVD), FSLogix, Multi-Session Windows 10 – Subject Matter Expert level.
SAML Single Sign-on, Multi-Factor Authentication, Cloud Identity and SaaS Identity
administration/deployment experience.
Hands on experience in architecture/design, implementation & administration of networks (firewalls,
routers, switches, and load balancing technology.)
Expert in troubleshooting and diagnosing network problems and determining the most appropriate
means of resolving problems and issues to improve network performance.
Cloud hosted VoIP Telephony Administration (Cisco UC, Microsoft Skype for Business, Microsoft Lync,
Microsoft Teams, RingCentral, Vonage, 8x8, Avaya)

Skills & Qualifications

Minimum 4 years of systems engineering experience in Microsoft Exchange,
Microsoft 365 (Exchange Online, Intune MDM, Teams, SharePoint, OneDrive), VMware, vSphere/vCenter, and Public Cloud Hosting Technologies (AWS or Azure).
4+ years of systems engineering experience in Citrix XenApp VDI/VDA, Microsoft RDSH, VDI/VDA
4+ years of experience providing L3 production help desk support.
4+ years of network routing and design experience
Experience with scripting in PowerShell
MDM Solutions (Microsoft M365 Intune MDM, Citrix XenMobile, VMware AirWatch, Cisco Meraki Systems Manager)

Perks

✓ WORK FROM HOME
✓ HMO Coverage upon joining the company
✓ 1 FREE HMO Dependent after 6 months
✓ Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity
Leave, Paternity Leave, Solo Parent Leave, and more) 😎
✓ Unused Leave Conversion
✓ Attendance bonus
✓ Annual bonus
✓ Monthly prizes and bonuses!
✓ Up to 30K referral bonus!
✓ Access to free counselling support via STAFFVIRTUAL Mental Wellness

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Level 2 and Level 3 Systems Engineers - WORK FROM HOME!

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